The is your resource for resolving issues and getting answers about tools and technology at 桃瘾社区.

We aim to respond to non-urgent issues within the same business day. Whether you need a password reset, your computer won鈥檛 start up, or the WiFi is out in your building, we鈥檙e here to help.

How to Get Support

There are many ways to receive support from T&I. To get support you can:

  • for how-to articles
  • Visit the page for current reported outages
  • or email
  • Call us at 704-894-2900

After Hours Support

For urgent issues after hours, please check for . If the issue hasn鈥檛 been reported, call us at 704-894-2900.

Available Training

T&I offers online, on site and custom training on a variety of topics in several formats. Can鈥檛 find the training you鈥檙e looking for?听Contact us at

LinkedIn Learning

(login required) is a library of free online courses you can access with your 桃瘾社区 network account credentials.听

Intro to 桃瘾社区 Technology

As a new staff member, you鈥檒l receive information about technology during New Employee Orientation. Supplementary self-guided training is available at (login required).

Training & Workshops

鈥攊ncluding training course descriptions and training schedules.

Student Consultants

Trained student consultants are part of the team that provides first-level support. If they are unable to resolve your issue, they鈥檒l escalate it to the appropriate T&I staff member.

If you鈥檙e a student interested in joining our team, no experience is necessary. Visit 桃瘾社区鈥檚 student job portal, (login required) and search for 鈥淪tudent Technology Consultant.鈥

Specialized Department &听Faculty Support

T&I provides specialized consulting and resources鈥攑eople, tools, software/applications and equipment鈥攖o all departments.

Relationship Managers

Academic and administrative departments are assigned a T&I relationship manager听who is knowledgeable about their business needs and can assist with navigating T&I.听Whether you鈥檙e faculty member听with a unique project or a staff member with a routine request, your relationship manager can help.

Project Management听

Are you or your department ready to start an approved project? Whether you鈥檙e implementing a tried and true solution or something completely new, we鈥檒l manage your project from beginning to end and ensure a plan is in place for ongoing support.

Departmental Application Support

T&I helps departments with their academic and administrative applications, including helping assess needs and possible software solutions, integrating cloud/software-as-a-service solutions to 桃瘾社区鈥檚 IT environment, or providing systems administration for approved on-premises applications.听

Email For Application Support

Data Feeds &听Reports

We provide data feeds and reports via 听(login required, VPN required for off-campus access) Need to share data between two systems or generate a custom report periodically?听

Research Computing Support

T&I provides support for high-performance computing (HPC) clusters, web instructional/research tools like JupyterHub, and other initiatives around computer, storage and file transfer.

Email For Research Computing Support

Request a Project

We define a project as听a unique, temporary effort involving human, financial and/or material resources that starts, stops or significantly changes an IT-supported service, system or solution. Projects create documentable value for one or more 桃瘾社区 business units, follow a plan appropriate to their complexity and produce desired deliverables and outcomes.

Audiovisual (AV) Support


T&I supports classroom and conference room AV, including Hance Auditorium and the听Mary D.B.T. Semans Auditorium听during business hours, Monday - Friday from 8 a.m.- 5 p.m.

Event Spaces

Tech Services, which is part of the College Union (not T&I),听supports AV for live events both during the day and after-hours in specific campus event spaces.

Tech Services manages support for audio and video presentations in Union conference rooms,听Lilly Gallery, Wall Atrium,听Red Ventures Room, The Duke Performance Hall and Tyler-Tallman, and some outdoor events requiring sound amplification. Tech Services is a paid service that can be added to room reservations using EMS, the college鈥檚 event management system.听To learn more about Tech Services support, please email or call 704-894-2146.